FAQ'S

HOW LONG DOES SHIPPING TAKE?

If you order before 3:00pm CST, your order will ship same day. Shipping takes anywhere from 2-3 days to receive. Due to Covid, items shipped through USPS can be delayed.

How can I get help with Sizing?

Sizing charts can be found on our instagram page in our highlights. Also pay attention to the description under the product photos explaining if a product is true to size, stretchy, runs small, etc.

What if an item is out of stock?

Pre-Orders are the only items on the site that can be ordered without us knowing the amount of stock available. If the item is not pre-order then unfortunately the item is no longer available. You can feel free to message us at Info@atarahKouture.com or on our Instagram @AtarahKoutre to ask about restocks.

How much is shipping?

Shipping is automatically calculated prior to submitting your payment information. Add desired items to your cart and follow the check out prompts. Discount codes that offer free shipping and discounts have to be entered at check out for that price to reflect in your total.

What should I do if I received the wrong item?

If you feel you have received the wrong items, please contact us as soon as possible so we can get it rectified.

What is the Return Policy?

You are allowed 72 hours after receiving your package to notify us of return. You are responsible for any fees associated with the package being mailed back. Merchandise has to be unworn and with the original tags to be accepted as a return. There are no refunds, but a store credit will be offered in the amount of your purchase. All sale items are final sale.

 Do you offer Local Pick-up?

Yes. Using discount code: LOCAL at checkout makes your shipping free. Please allow up to an hour of your purchase to get a response via email of where we can meet in the Atlanta area. 

What Is Afterpay?

Afterpay is a buy now pay later provider that allows you to pay for your purchase in 4 installment payments that can be found at checkout.

What is Curvy Essence?

Curvy Essence is our sister company that has joined forces with Atarah Kouture to provide plus size styles.

Can I suggest a style?

It is always a pleasure to hear from you. To suggest anything to make our company better, please feel free to contact us at Info@AtarahKouture.com

How does Sezzle work?

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! ... When your order is placed, Sezzle pays the merchant in-full for the order immediately - so the merchant has their funds and is able to process your order just like if you had paid them in full with a credit card!

How does Afterpay work?

  • AfterPay is only available to customers over 18 with a US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. 
  • You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.
  • Your order will need to total $30-$1000 in order to qualify for Afterpay. 
  • Late fees apply. 
  • Add your items to your shopping bag and head to checkout as normal. 
  • When you get to checkout, choose Installments by Afterpay as your payment method.
  • Customers using this payment option for the first time will need to register with Afterpay and provide a valid and verifiable email address, mobile phone number and a credit or debit card. Returning customers will be asked to log into their account. It's important that you provide the correct details, as Afterpay will need to send over your payment schedule.
  • Once you've placed your order using AfterPay, you'll receive an email from them as well as your ASOS order confirmation email.
  • All customers will be required to make their first payment at the time of purchase.
  • The three outstanding payments will then be deducted every 2 weeks from the payment method you selected. 
  • If you choose to make additional payments before your scheduled pay dates, you can do this through your Afterpay account.
  • You'll receive a reminder two days before your payment is due via email or text.
  •